UK Deliveries

• We use Royal Mail, DPD and Parcelforce for the majority of our UK deliveries.
• For Standard delivery at £1.99 [including free postage deliveries], we aim to prepare your order and despatch it within 1 working day [Monday to Friday excl. Bank holidays], and then you should receive your order within 2 to 5 working days from the date it was despatched.
• If your order value is below £75 and weighs less than 15kg and you have selected standard delivery, your order will be dispatched with DPD or Royal Mail.
• If your order value exceeds £100, weighs over 15kg or contains any large items and you have selected standard delivery, your order will be dispatched with DPD or Parcelforce.
• Orders despatched on a Royal Mail Service are normally tracked and can take up to 5 working days to be delivered.
• Orders dispatched with Royal Mail, DPD and Parcelforce are tracked and will require a signature on delivery. Once despatched, delivery will take place within 2-3 working days.
• For Express deliveries £2.99 [the UK only], orders received before 3.00pm (Mon – Fri) will be processed and dispatched on a priority basis that day to ensure it reaches you within 1 or 2 working days. Please make sure you are at the delivery address within these 2 working days to accept the order as a signature will be required. Our shipping department is open Monday to Friday (excl. bank holidays), meaning an express order placed after 3.00pm on a Thursday but before 2.00pm on a Friday, will be despatched on Friday and scheduled for delivery the following Monday (excl. bank holidays). Parcelforce handles our express service; we aim for you to receive your order within 2 working days (Mon-Fri). Parcelforce will contact you by email to help you track your order once it has been despatched. Our express delivery service does not guarantee your order for next day delivery, even if it was placed before 3.00pm (Mon – Thurs).
• We will use all reasonable means to ensure these times are met, but we cannot be held responsible for despatched parcels delayed by third parties, for example, due to poor weather conditions.
• If you do not receive your order within 5 working days from the date of despatch, please contact our Customer Services at . We would request that you contact as soon as possible and within 30 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
• We will replace lost or damaged orders free of charge.
• If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
• Large volume orders may be subject to additional shipping charges. This will be discussed with you before your order being dispatched.

International Deliveries

1. We currently use two options for international deliveries: A non-tracked service with Royal Mail and a tracked service through DPD or Parcelforce. We ship to most countries in Europe. We are unable to ship outside of Europe.
2. If the items on your order are less than 1.6kg in weight, we will send your order to you by Royal Mail on a standard non-tracked service. We ask that you allow 20 working days for orders to arrive if sent on this service. However, the items are usually delivered within 10 days or less.
3. If your order is more than 1.6kg in weight, then we will use a tracked service by Hermes or Parcelforce and the transit time will be a maximum of 10 working days, depending on the destination. A signature will be required on receipt.
4. We pass on to our customers only the exact courier cost to us, which is calculated based upon product weight only [we ignore the weight of the outer packaging] and the destination country.
5. If your order is sent with Royal Mail, your order will not be tracked. If your order is sent with DPD or Parcelforce, you will receive a tracking email to show the progress of the order.
6. When ordering goods from our site for delivery overseas, you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. You must bear any additional charges for customs clearance. We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information. If these charges are unpaid, your order may be returned to us, and we will be unable to refund shipping costs. There may also be costs associated with the return to us, which will be deducted from any refund value. In certain situations, your order may be destroyed by customs if duties and taxes are not paid. In this instance, we cannot refund product or shipping costs for these reasons.
7. Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. You may also need to provide specific documentation for clearance of your order, once it arrives in your destination country. This may vary from country to country, and we ask that you contact your local customs office for additional information before placing an order. We cannot refund any shipping costs should your order be returned for any of these reasons. In certain situations your order may be destroyed by customs if you are unable to provide clearance for the order; in this instance, we cannot refund product or shipping costs for these reasons.
8. Within our fees, there is a Fuel Surcharge. This surcharge may vary from month to month; therefore, all international postage charges will change slightly from month to month.
9. If you do not receive your order within 10 working days, please contact Customer Services at . We would request that you contact us as soon as possible and within 30 days of placing your order. If you contact us outside of this time frame, we are unable to track your order or provide any reimbursement.
10. We will replace lost or damaged orders free of charge.
11. If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs.
12. Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances, your shipment will be returned to our mail centre and held till such a time that they can deliver to you. In these circumstances, you may ask for the order to be refunded.
13. Large volume orders may be subject to additional shipping charges. This will be discussed with you before your order being dispatched.